Refund Policy

Last updated: September 15, 2026

Written as the questions people ask, in the order they ask them.

1. How long do I have, and can I try it on first?

Thirty days from the delivery date recorded by the carrier; we're unable to accept requests after 30 days. Sale items and pieces bought with a discount code return on the same terms, and your order number is your proof of purchase.

You can try a piece on the way you would in a fitting room: put it on, check the fit and length, sit down, look at it in daylight. Beyond that, it needs to come back in the condition in which you received it:

• Unworn and unwashed, free of makeup, deodorant, aftershave, perfume, pet hair, stains, smoke or other odors.
• Unaltered and undamaged.
• With all tags, labels, hygiene seals and original packaging attached or included. Shoes tried on indoors on a clean surface and returned in their undamaged original box, packed inside a shipping box (please don't stick the label on the shoe box).

Every return is inspected on arrival. A piece that comes back worn, washed, altered or without tags may be refunded at a reduced amount that reflects its condition, or declined; declined items can be sent back to you at your cost if you ask within 14 days. Every return also needs our written approval before it's shipped (section 2) — returns sent without approval can't be refunded.

2. How do I start?

1. Email support@oldmoney-style.com within 30 days of delivery with your order number, the items you're returning and the reason. Don't ship anything yet.
2. We reply within one business day. If your return is eligible you'll receive our written approval, the return instructions and the address of our returns center in the United Kingdom. This address is only shared through this process — it isn't our business address and may differ from the address your order shipped from. Packages sent anywhere else can't be matched to an order or refunded.
3. Pack the item(s) securely, write your order number on the outside of the package and put a note with your order number inside. Only include the items we've approved.
4. Ship the package within 14 days of receiving our approval, using a tracked service, and email us the tracking number.
5. We inspect the return within 3 business days of arrival and email you the outcome.

Returns that arrive without prior approval, at any other address, or more than 30 days after our approval can't be matched to an order and can't be refunded.

3. Who pays for return shipping?

• You do. Our returns center is in the United Kingdom and we don't operate a returns address in the United States, so every return is an international shipment: you arrange it with a carrier of your choice and pay the international tracked shipping cost, which isn't reimbursed. Please keep this in mind before requesting a return.
• This applies to every return — a change of mind, a wrong size or a piece that didn't suit you. We don't offer free returns or prepaid return labels and we don't refund shipping costs. The only exception is a confirmed manufacturing defect or an error on our side (section 6) where we ask you to send the item back.
• Complete the customs form as "Returned goods – no commercial value". Packages that arrive with import duties, taxes or handling fees due are refused by the returns center and sent back to you, and can't be refunded.
• Use a tracked service and keep the receipt until the refund is in your account. The package remains your responsibility until it reaches our returns center; returns that are lost, damaged in transit or can't be traced can't be refunded.

4. When do I get my money?

• Within 7 business days of the return arriving and being approved — and in any case within 14 days of receiving your return — to the payment method used at checkout, with an email when it's sent. Your bank usually needs 5–10 more business days to show the credit. We can't refund to a different card, account or person, and refunds are only issued after the item has been received and inspected.
• You receive the price you paid for the returned item(s). Items bought with a discount code are refunded at the price you actually paid, with discounts applied proportionally across the items in an order. Return shipping costs aren't refunded, except where we've asked you to return a confirmed defective item (section 6).
• If you added Shipping Protection at checkout, that fee is a charge for the shipment itself and isn't refunded when an order, or part of it, is returned.
• Items that aren't in their original condition are refunded at a reduced amount reflecting the loss in value, or declined (section 1).
• Refunds aren't issued as store credit unless you ask for it.

5. Can I cancel instead?

Only within 5 minutes. Every confirmed order is transmitted automatically to our fulfillment center and enters processing within minutes, so an order can only be canceled or changed within 5 minutes of being placed: email support@oldmoney-style.com right away with your order number and "CANCEL" in the subject line. The time your email reaches us is what counts, and we confirm every cancellation in writing.

After 5 minutes we're no longer able to stop, change or cancel the order — this also applies if you've changed your mind, found the item elsewhere or are worried about the delivery time. We'll send you our return instructions instead: you can return the item after delivery under this policy, at your own cost, to our returns center in the United Kingdom. Refusing the package at the door doesn't count as a cancellation or a return (see our Shipping Policy, section 3).

6. What if it arrived damaged, defective or wrong?

Check your order when it arrives. Every item is checked before it ships, but if something is wrong we'll make it right. Let us know within 3 business days of the delivery date recorded by the carrier, before wearing or washing the item, and send us:

• your order number;
• clear photos: a close-up of the problem, the complete item, the size/care label and — for transit damage — the packaging with the shipping label. For zippers, buttons and fastenings, a short video helps.

A manufacturing defect or error on our side means: a seam that has split open so far that the item can't be worn, a hole or tear present on arrival, a broken zipper or fastening, a missing part or an item missing from the order, an item that differs from your order confirmation (wrong product, size or color), or damage caused in transit. Small finishing issues — including a small open section of a seam or hem of a few stitches — aren't defects (section 7).

We assess every claim within 2 business days against these criteria and the list in section 7. When a defect or error is confirmed, we send you a replacement free of charge — the same item, or the missing or broken part where that solves the issue. We resolve these cases with a replacement rather than a refund. If the exact item is no longer available, we'll send the same item in another color or a comparable item of equal value, in consultation with you. You don't need to return the defective item unless we ask you to.

Without photos we're unable to verify a claim. Issues reported after 3 business days, or after the item has been worn or washed, can't be accepted as a defect claim; the item can then be returned as a standard return under sections 1 to 3, at your cost.

7. What isn't a defect?

Our pieces are produced in batches, with finishing partly done by hand. The characteristics below are a normal part of the product rather than defects. Items with these characteristics can be returned as a standard return (unworn, at your cost, sections 1 to 3), but they don't qualify for a free return or a replacement as a defective item:

• Loose thread ends or small thread tails at seams and hems, which can be trimmed with scissors.
• A small open section at a seam or hem — a few loose or missing stitches, up to about 2 cm (3/4 inch) — that can be closed with a needle and thread in a minute. This is a normal finishing issue on batch-produced garments, not a defect.
• Minor stitching irregularities or slight asymmetry within normal production tolerance.
• Raw or unfinished edges, distressing, faded or washed effects that are part of the design as shown in the product photos.
• Measurements that differ by up to 1 inch (2–3 cm) from the size guide, or between two items of the same size, due to cut and fabric.
• Color or shade differences caused by screen settings, photo lighting or normal dye-lot variation; minor differences in print placement, buttons or trim compared with the product photo.
• Fabric or finish that feels different from what you expected — weight, thickness, stretch, softness or sheen. The composition and features are described on the product page.
• Items that look different on you than on the model, or styling differences.
• Creases or folds from packaging, and a "new textile" smell that disappears after airing or a first wash.
• Minor marks or dents on the outer packaging or product box when the item itself is undamaged.
• The item doesn't fit (section 8), you no longer need it, you ordered the wrong size or color, or you found it cheaper elsewhere.
• Damage that occurred after delivery: wear, washing or drying contrary to the care label, heat, pilling, snags, alterations, repairs, pets or accidents.
• Items with tags or labels removed or cut off.

If anything is unclear, please read the product description, composition and size guide before ordering, or ask us — we're happy to help you choose the right item before you buy.

8. What if the size is wrong?

Every product page has a size guide with measurements in inches and centimeters. Sizes follow the manufacturer's measurements and can differ from the size you normally wear at other brands. Measure a garment you own and compare it with the guide; if you're between sizes, choose the larger size or ask us before ordering. Garments of the same size can vary by up to 1 inch (2–3 cm) because of cut and fabric. Because this information is available before purchase, a wrong size or an unexpected fit isn't a defect: you can return the item at your cost under sections 1 to 3 and order the correct size.

9. Can I exchange for another size?

We don't process exchanges. Order the size you want now and return the original for a refund under sections 1 to 3 — it's faster, because the new piece ships immediately instead of waiting on your return.

10. What can't be returned?

• Underwear, lingerie, swimwear, hosiery, earrings and cosmetics once the hygiene liner or seal is removed or the packaging opened.
• Items made to your measurements or personalized.
• Gift cards.
• Items marked "final sale" or "non-returnable" on the product page.
• Items worn, washed, altered or damaged after delivery (section 1).

11. Fair use

To keep our returns process fair for everyone, we monitor return activity. Where we see repeated returns of worn or used items, claims that aren't supported by evidence, or returned items that differ from those purchased, we may decline the return and refuse future orders.

12. Customer service

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (local time). Closed on Saturdays, Sundays and holidays. We reply within one business day.
Email: support@oldmoney-style.com