Refund Policy
Returns & Refunds
At Old Money Style, we want you to feel confident about every purchase. Eligible items may be returned within 14 days of delivery, subject to the terms outlined in this policy.
To qualify for a standard return, merchandise should be returned in its original condition, unworn, unused, and with the original tags and packaging whenever reasonably possible.
You may try on an item to determine its fit and suitability. However, items showing signs of wear, damage, alteration, washing, or use beyond normal inspection may not qualify for a full refund.
How to Start a Return
To request a return, please contact our customer support team at:
Please include your order number and the email address used when placing your order so we can assist you as quickly as possible.
After your return request has been reviewed, our support team will provide the appropriate return instructions and return address.
Please do not send merchandise to our business address unless our customer support team specifically confirms that address for your return.
Return Shipping
For standard returns, customers are responsible for the cost of shipping the item back to us unless otherwise confirmed by Old Money Style.
We do not charge a separate return handling fee.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been successfully completed.
If you received an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us before sending it back so we can provide the appropriate instructions.
Exchanges
If you would like a different size, color, or product, the fastest option is generally to return the eligible original item and place a new order for your preferred item.
If a direct exchange option is available for your order, our customer support team will provide the necessary instructions by email.
Please note that product availability cannot be guaranteed while a return or exchange is being processed.
Order Changes & Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at support@oldmoney-style.com .
Because orders may enter processing shortly after they are placed, we cannot guarantee that changes or cancellations can be completed before shipment.
If your order has already shipped, you may request an eligible return after delivery by following the return process described in this policy.
If you entered an incorrect shipping address or selected the wrong size, color, or product variation, please contact us immediately. We will make reasonable efforts to update the order before shipment, but changes cannot be guaranteed.
Damaged, Defective, or Incorrect Items
Please inspect your order shortly after it arrives.
If your item arrives damaged, defective, incorrect, or not as reasonably described, contact us promptly so our team can review the issue and determine the appropriate solution.
When contacting us, please include your order number and, when appropriate, clear photos showing the problem.
This Returns & Refunds Policy does not limit any rights or remedies that may be available to you under applicable federal or state law.
Items That May Not Qualify for Standard Returns
Certain products may not qualify for standard returns because of their condition, customization, or nature. These may include:
- personalized, customized, or made-to-order merchandise;
- items that have been worn, washed, altered, or damaged after delivery;
- certain sealed hygiene-sensitive products once the seal has been opened;
- items specifically identified as final sale before purchase; and
- other products that are not eligible for return under applicable law or the stated product terms.
If you are unsure whether an item qualifies for return, please contact our customer support team before sending it back.
These exclusions do not apply where applicable law provides otherwise for defective, damaged, incorrect, or misrepresented goods.
Sale & Promotional Items
Unless an item is clearly identified as Final Sale before purchase, eligible sale and promotional merchandise may be returned according to the standard return requirements described in this policy.
Any item identified as Final Sale will not qualify for a standard return unless otherwise required by applicable law.
Refunds
Once your return is received, we will review the item and notify you regarding the status of your refund.
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
After a refund is issued by Old Money Style, your bank, credit card company, or payment provider may require additional processing time before the funds appear in your account.
If you have questions about an approved refund, please contact: support@oldmoney-style.com .
Proof of Purchase
We may request reasonable proof of purchase when processing a return, exchange, refund, or product-related claim.
Acceptable proof may include your order confirmation email, order number, receipt, or another record showing that the item was purchased from Old Money Style.
Contact Us
If you have questions about a return, refund, exchange, or order cancellation, our customer support team will be happy to assist you.
Email: support@oldmoney-style.com
Business Information
Store Name: Old Money Style
Company Name: Old Money Style LLC
Business Address: 1735 Fox Hollow Lane, Louisville, KY 40245, United States
Email: support@oldmoney-style.com
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM
